How to delete Paypal account on my Click2Sell account?

Hi, I don’t actually have a paypal account, so if customers try to pay me via paypal it won’t work. Is there a way to delete the “paypal” option on the checkout page and just have Google Checkout? I’d like to delete PayPal account.

Dear Sebastian,

Thank you for your question regarding on how to delete Paypal account from Click2Sell.EU. You should login into your account and visit:
My Profile –> My Payment Processors –> Click on Setup button –> Unmap (unselect) Paypal from the drop down box/menu and leave the field for Paypal blank.
Then go back to My Payment Processors page and click on Paypal e-mail address to delete PayPal account from your C2S account.

Then Paypal will not be used to accept payments from your customers. Insted of it Google Checkout account which you have configured on Click2Sell will be used to receive payments on your checkout page. If you need some help with this configuration, please, let me know and i’ll assist you.

Best wishes,
Egidijus

Tags: delete paypal account

How to use skip checkout page feature?

Hi, why the checkout page is still shown even though I use skip checkout page feature? I’ve checked the “Skip Click2Sell Checkout Page” under the product details page of all my products, but when I click on the Buy Now button on my site I’m still directed to the Click2Sell payment page and not directly to the Moneybookers payment page. Did I do something wrong or is there something wrong with the system? It will be great if our customers only need to register once for a purchase. Please let me know. Regards, Gerrit.

Dear Gerrit,

Thank you for your questions regarding “Skip Checkout Page” feature. I logged into your account and noticed that all your products are ‘material’. Because of your product’s type, this skip checkout page feature does not work for your products. It is because all material – physical products require a shipping address, so the seller would know where to ship all the goods. Since your product is tangible, Click2Sell asks your customers to fill in all address details. Skip Checkout Page feature works only for digital (downloadable) and subscription based products. Don’t worry, since your customer enters all information on Click2Sell Checkout page, they will be able to complete the purchase really quickly with Moneybookers. Let me know if you have any other questions.

Wish you all the best!

Egidijus – Innovative Affiliate Network Support Team

Tags: skip checkout page feature

How subscription pricing works?

Hi, I’d like to know more about how subscription pricing works? I’ve added a new product and the question is that why it become $1 for first 7 days and $9.97 for every 7 days where by right it should show $9.97 for every 30 days. Please advice me on this. Thanks

Dear Khairul,

We have added this option for i.e. first X days and then later Y amount every Z days just to allow much more flexibility for merchants. Some merchants do offer their subscription based products as a trial version. They offer them for i.e. $1 for first 7 days and then $30 every 30 days, etc… If you want to price your product $9.97 right from the first day, just enter $9.97 for the first N days and then $9.97 for every 30 days and all your customers will be charged the same amount of money. The first period of payment is made to allow those test trial periods.

I hope this answers all your questions.

Best regards,
Egidijus
Click2Sell Affiliate Network

Tags: how subscription pricing works

How to pay affiliates?

I’d like to know how to pay affiliates, because right now, I have 2 affiliates for my digital product. One of them has already made 2 sales. Up to this point, I’m still confused about the method of paying my affiliates. Do I have to do it manually? Or do you automatically deduct their commission from my earnings each time a sale is made? Do I pay them myself? Or do you pay them? Does the affiliate receive an email notification each time he makes a sale? At least he must me updated about his performance! Please answer all my questions! I want to satisfy my affiliates and give them the service that they deserve. Sincerely, Verniel.

Dear Verniel,

Thank you for your questions. I would like to answer them all one by one.
1) Yes, you will have to pay your affiliates manually. Don’t worry. It’s a very easy process. On the 1st day of a new month the settlements to pay your affiliates will be generated by our system. Just navigate to the Payments section in your account and you will see them. Near each affiliate payment there will be a ‘Pay’ button. Just click on that button and you will be able to complete the payments for your affiliates. If you want, you can use a Mass Payment button option and pay all your affiliates at once – just one click and our system will pay them.

2) Since you get the payments right after sale to your Paypal or any other payment processors account, we do not deduct the affiliate payment from that amount. You get the full amount and then later – pay your affiliates.

3) Yes, affiliates and merchants always receive an e-mail notification every time they make a sale, so they are definitely informed about their performance.

I hope that i answered your question about how to pay affiliates. If you have anything more to add, please, feel free to share your thoughts. We will do our best to help you!

Sincerely,
Egidijus

Tags: how to pay my affiliates

Where can I find product’s refund rate?

Do you provide information about product’s refund rate which are available for sale? Thank you.

Dear Hasan,

Yes, we provide product’s refund rate information for each certain product in marketplate. Just navigate to our Online Marketplace and near each product you can find ‘More Info’ link. Please, click on that link and you will see all the information about a product you choose. There you’ll be able to find product’s refund rate too. If you sell your own products, then you can find all information about refunds on the Refunds report (in Click2Sell members area). In our website you can read more about Refunds report.

Sincerely,
Egidijus

Tags: find product's refund rate

How to get payments if I don’t have a credit card?

Dear Support, how to get payments from customer if don’t have a credit card? Do i need to use my bank account?

Dear Widhie,

If you wish to get payments from your customers, you have to have (open) a Paypal or Moneybookersaccounts. Click2Sell registration form has asked you to enter at least one of these accounts on your profile during the sign up, so you should have entered the one. Once you enter this information, all your payments will be transferred directly to your specified payment processor account. There is no need to have a credit card, you can still open an account on these companies if you have a simple bank account.

Sincerely,
Egidijus

Tags: how to get payments

How to place additional text on checkout page

I’d like to place additional text on checkout page, because my products prices vary depending on the destination country. So the product I am uploading has 100 different prices, I wished to place a text message that said “from”, but was not allowed to. How can I mention that the price varies, so that people do not get turned down after a price jump?

Hi Tomas,

You can easily place additional text on checkout page by navigating in your account to:
For Merchant –> My Products –> Edit Settings –> Configure product pages –> Thank-you page
and enter some information for your product, for customers i.e. ‘Note that a tax will be added to your purchase which depends on your country’ or something like that. Then the customers will know that you charge a certain fee and won’t be turned off by seeing an increase in price.

I hope this solves your problem. If you have some special requirements, please, let me know.

Sincerely,
Egidijus
Innovative Affiliate Marketing Network

Tags: place additional text on checkout page

How does Worldpay Select Invisible account work on Click2Sell?

I am currently using WorldPay and would like to use Click2Sell with it. I have reached the point where I realize that I need to have Worldpay Select Invisible account to be able to do this. I understand that Worldpay Select Invisible mode is a service that allows me to capture credit card details from my own server but thats the extent of my understanding. I don’t understand how click2sell fits into this process? Perhaps a flow diagram explaing how interaction between the customer, my server, click2sell and worldpay select invisible works would be useful.

I need to understand this because I currently collect information prior to payment such as username, password, email, url and then use this to setup their account when I get the callback from worldpay. I then receive a futurepay callback periodically.

Does using the worldpay select invisble account mean that I don’t have to pass people to worldpay to capture the credit card details? Can I continue to use my existing payment notification script to receive payments? Where does click2sell fit in to this process?

Thanks in advance.

Thank you for your questions regarding Worldpay Select Invisible account mode and it’s relation to Click2Sell. I would like to answer all your questions one by one and explain how everything works.

1) Since you have a Worldpay merchant account, you have to upgrade it to Worldpay Select Invisible mode. This mode allows you to process direct credit card payments from your customers right on Click2Sell Checkout pages for your product. When you have your Worldpay Select Invisible account configured on Click2Sell.EU, our system will automatically connect to your Worldpay merchant account (in background) and process all the payments. You won’t have to redirect customers to Worldpay payment pages. Customers will see only Click2Sell Checkout form. So this means, that our system acts as ‘your own server’ and captures all credit card details from your customers. Then our system passes that data to Worldpay to approve and process the transaction.

2) The working principle is simple:
a) customer clicks on Click2Sell Buy Now button for your product (on your website) and gets redirected to our payment pages
b) customer enters his credit card details on Click2Sell checkout form and clicks on Buy Now! button
c) Click2Sell process the transaction and sends all the data to Worldpay. Worldpay is left ‘invisible’, because customer actually doesn’t know that the payment was processed by Worldpay. He will see Click2Sell payment page only. Once our system gets an approval from Worldpay that the card authorization is successfull, it will:
d) redirect the customer to your provided thank-you page to download your product.

So choosing Worldpay Select Invisible account mode is really simple process for your customers to pay for products. Moreover, Click2Sell system will send you a callback once the transaction is completed via Click2Sell API. You don’t have to use Worldpay’s API separately, since our API will pass all the required transaction and customers information to your scripts.

So now, I can clearly answer your question: using Worldpay Select invisible account mode means that you won’t have to send people to your Worldpay payment pages to pay for a product since they will pay for your product on Click2Sell payment pages.

You can also continue using your existing payment notification script to receive notifications about sales from Worldpay. However, you can also re-configure it to work with Click2Sell.EU API, so the data will be passed by our servers. You will get much more data using our API about your customer and whole transaction.

Have a nice day!
Egidijus, Click2Sell.EU Support Team!

Tags: worldpay select invisible account

Upload of products

I have a question about upload of products. I have over 5000 reports that I want to sell on your site – can I upload them all at once or do I have to do it one at a time?

Dear Joan,

Thanks for your questions regarding upload of products (your reports). Since you have so many reports, I would like to know what are you planning to do with them: sell all those reports in one package for the same price or sell them separately? If you want to sell them all at once, just add your reports package as one product on Click2Sell.EU and then provide your own thank-you page (reports download page) with provided all links to download your reports. Then, after the purchase, your customer will be able to download them.

If you plan to sell each report separately, you will have to add each report separately to Click2Sell and place appropriate order buttons on your sales page. Please, let me know what you would like to proceed with upload of products and then I will be able to provide you with the best solution.

Best wishes!
Egidijus
Click2Sell

Tags: upload of products

What is Conversion Rate? What is Refund Rate?

I’m new to affiliate marketing, so would like to know what is conversion rate and what is refund rate? I would also like to know how to find out the refund rate i.e. products that are sent back for refund. Thank you for your time. Hasan.

Hasan,

Conversion % – is a conversion rate that shows how well the product converts with a bulk traffic (visitors). 1% conversion rate means that 1 visitor from 100 visitors orders the product on average. Conversion rate is only an approximate measure since it depends on the traffic’s quality and the product’s sales page on how well it converts. Some affiliates can get only 0.1% conversions, while other affiliates might get 2-5% conversion rate for the same product. So actually it depends on many factors, but driving a quality traffic (interested in certain subject visitors) will definitely bring the conversion percentages much higher. Also, conversion rate will be higher if you write very good sales page and convince the reader to buy your product.

Refund rate is calculated also as a percentage. It depends on how many customers ask for a money back from the merchant out of 100 sales. Refund rate index is also only approximate, because sometimes there are unfair customers who pay money, buy the product and then immediately ask the money back for digital products from the merchants (not because the product is of poor quality, but because they try to get the product for free…).

You could also try searching on google.com for “Conversion rate” or “Refund rate” definitions. If you have any more questions, please, let me know. I will do my best to help you!

Sincerely,
Egidijus
Click2Sell.EU – Innovative Affiliate Marketing Network

Tags: conversion rate