Questions and answers about Click2Sell: Selling, Affiliates, Payments, Tracking, Reports

Refund after affiliate payment


What happens if there is a refund after affiliate payment (If you pay commissions immediately). Does it come off future commissions for both parties or does the owner of the product pay for it exclusively?

Hello Jessica,

Thanks for writing us! If there is a refund for affiliate commissions you already paid in Click2Sell system , there is a reversal payment invoice generated to repay the loss of a merchant (because in such
case the merchant just lose $X amount of money equal to commision size if he/she is not repaid).

By the way, refunds after affiliate payment are very rare, as usually there are two or more weeks between a sale and a commission payment. In most cases, refunds are made within the first several days (so before affiliate payments).

Please let me know if you have more questions or need further explanation! I’ll be glad to help you!

Best wishes,
Vytis Vyskupaitis
Click2Sell – Innovative Affiliate Network

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