I have mass pay failure for 2 payments that didn’t go through on mass pay, and I don’t want to click pay again and have a double payment. Can you check it out and see what the reason for mass pay failure is? I think it’s because I don’t have euro/gbp currency in my paypal account active, but I’m not sure. Thank you!
We have checked our servers’ logs and found that the mass payment was initiated for 2 of these payments, but were denied by Paypal since you didn’t have enough funds for these payments. Paypal returned this response: resultCode=10321 – ‘The account does not have sufficient funds to do this masspay’. These are multicurrency payments: one in EUR and one in GBP, so since you don’t have accounts on your Paypal for these currencies (and enough funds), you get mass pay failure for these transactions.
If you want to make Click2Sell mass pay feature working for EUR and GBP currencies, you must add these currencies to your Paypal account additionally (you can do this by enabling them on your Paypal settings page). Once you have these currency accounts then you will have to add some funds to each of them to cover your affiliate payments. After this, when you make a mass payment again, the funds for multicurrency payments such as EUR or GBP will be taken from appropriate currency accounts automatically and mass pay feature will pay all your commissions for affiliates without any problem so, that you will not get mass pay failure any more.
If you don’t want to add these separate currency accounts on Paypal, then use a simple ‘Pay’ button to pay your affiliates one by one manually via a standard web interface.
If you need some help with this, please, let me know!
Tags: mass pay failure