Promote Products

I have attemted several times to promote products but none of them shows up in ‘My Campaigns” No data available to display. I have tried a few but no succes. And yes i have the guide on my lap, read it a few times. No succes. Am i missing something?

Dear Judith,

Thank you for contacting us. The problem is that you didn’t get at least 1 visitor to your affiliate link. Please, go to the Marketplace then click on ‘Promote’ nearby an interesting product and write down/copy your link. Then paste this link on your browsers address bar and enter your affiliate link. Now, please, check your For Affiliates –> My Campaigns section. There you will see a new campaign. You must bring at least one visitor to your affiliate link for the campaign to appear on your account.

Sincerely,
Egidijus Andreika
Click2Sell.EU

Shipping prices are being ADDED into the selling price of my products

Hi there.
I am new to click2sell, so I may be overlooking something, but I am a merchant who created an affiliate program through your service just last week. I have 7 products created in my Merchant account, and when I sent out the affiliate LINKS for these products, the shipping price was ADDED onto the actual price of my products making them appear MORE EXPENSIVE than my products are in my own web store. This is not appealing to affiliates because once people find out the products are cheaper on my site, then they won’t buy from my affiliates any longer and that isn’t how I want this to be. The question I have for you is: How can I keep the actual product price SEPARATE from the shipping fee for my affiliates, so they have a chance to sell my products! If the shipping fees are added into the total price of the products, they are at a disadvantage and then there is no reason why I should have an affiliate program. Since the shipping field is REQUIRED by your company, is this a software glitch on your end? PLEASE HELP! I have so many people interested in becoming an affiliate and I don’t want to turn them off.

Dear Caroline,

Thank you for contacting us. I understand your situation… Now there are 2 ways why the system charge your customers a shipping fee:
a) you have set a special shipping fee when you have entered material products into the system
b) you have configured your Paypal account to charge a special shipping fee from your customers

In case you have a) - all you have to do is just to login to your Click2Sell.EU account and visit: For Merchant –> My Products –> Edit Settings –> STEP4 (if product is material) and there you will see your shipping charges. If you don’t see the ‘countries to sell to’ selection box and there is no place to enter the shipping charge, then I think you have a b) case.
In case you have b) - please, login to your Paypal account and go to your Profile and select the Shipping charges on your selling preferences. There you should find a special shipping fee which Paypal adds to all of your products. Simply remove that fee and your customers won’t be charged anything for shipping.

Please, let me know how it goes. If you have any questions or just need some help, please, show me your products’ links and I will check everything myself.

Sincerely,
Egidijus Andreika
Click2Sell.EU

Very high affiliate commission

Hi there.
For a limited time period I’ve given my affiliates a 95% commission. One of them has just made their first sale. Why is the Click2Sell commission on the sale $10.49?? The product is only $9.99. I lose $0.50.
Please advise.

Dear Johann,

Thank you for contacting us. That’s completely natural case. Since you sell your product for $9.99 and pay out 95% of affiliate commission, this means that you pay our your affiliate $9.49. There is also a Click2Sell.EU $1/sale fee that you have to pay, so overall $9.49 + $1 = $10.49 . When you offer such high affiliate commissions you might be losing a bit of your money, however not much.

In order to fix this, simply lower the affiliate commission rate.

If you have any other questions or just need some help, please, let us know. We will do our best to help you.

Sincerely,
Egidijus Andreika
Click2Sell.EU

google checkout

how do i set up to receive payments with google checkout other than money bookers or paypal. I havent added my product yet, but just wondering how to change to google checkout

Dear Nicholas,

Thank you for contacting us. In order to accept payments via Google Checkout all you have to do is just to navigate to: My Profile –> My Payment Processors page and add Google Checkout as a new account. Please, click on the dropdown list of processors and select Google Checkout, click on Add and you will see a page with all instructions on how to configure Google Checkout on Click2Sell.EU successfully. Follow those steps and enter the required information on Click2Sell.EU. Then click on Save. You will be redirected back to the same My Payment Processors page. Then, please, click on ‘Setup’ button to set up a payment processing mapping. Select your new Google Checkout account from the dropdown list on Google Checkout’s line and then click on Save.

When you are done and you will be able to accept payments through Google Checkout. If you have Google Checkout buyer’s account, you can go to: For Merchant –> My Products –> Test Buy (click on a certain product) to test your Google Checkout.

Nicholas, if you have any other questions or just need some help, please, let me know. I will do my best to help you.

Sincerely,
Egidijus Andreika
Click2Sell.EU

Integration of subscriptions

Hello, I’m interested in your service but have a few questions that I couldn’t find answers to on your website. + For subscriptions, does Click2Sell handle the recurring billing? If so, what billing cycles are available? Is the $1 - $3 transaction fee charged per each monthly transaction, or against the initial subscription? Can my customers change their subscription (i.e. can they go from a standard program to a premium program)? + Is there a detailed API document? All I could find was a blog post with the list of fields and a small bit of PHP code. + Is there some kind of “test mode” or test accounts available for use while implementing the API? Thanks so much for your help with this. Click2Sell looks like a great service, and I hope it’ll be the right choice for integration into my project. Kind regards, Jon

Hello Jon,

thanks for contacting us! Let me answer your questions one by one.

Subscriptions are handled by PayPal or Click2Sell. If you sell your subscription via PayPal, then it will be handled by PayPal. In all other cases (if you have PayPal Website Payments PRO, Worldpay, Authorize.net, eWay, LinkPoint, First Data, Your Pay, PayPoint, Moneris, Sage Pay (former Protx), Optimal Payments or Ogone account), subscriptions will
be handled by Click2Sell.

Subscription periods can be whatever you want. You will need to setup initial price and period and then another price and recurring period for your subscription product/service. You can enter any number of days / weeks / months / years in those periods.

Fees are applied on each payment you receive, whether it is initial payment or recurring payment. In other words Click2Sell charges 1usd, 2usd or 3usd (depending on your product’s price) per each transaction for it’s services.

Right now there is no possibility to upgrade existing subscription. If some of your customer would want a better membership type, he/she will need to stop the current one and then order the premium one.

There is no manual for subscriptions, because all you need to do is just to add your product/service into Click2Sell (”For Merchant” -> “Add product”), take generated Click2Sell buy buttons ant put them into your website and turn on API notifications in product’s settings. That’s it. You can use “Test buy” feature in your account’s members area for testing API notifications.

I hope I answered your questions. If you have any other question, just let me know! I’ll be glad to help you!

Regards,
Vytis Vyskupaitis
Click2Sell.EU

credit for sale

If a customer purchases from the merchants promotion website how do I get paid for the sale?

Dear Steven,

Thank you for contacting us. First of all - you are given your own affiliate links to direct visitors to your promoted merchants website. Once a visitor enters your affiliate link, Click2Sell.EU system starts to track him/her. He is redirected to your promoted product’s sales page. If the customer orders the product, we know that he/she was referred by you and the affiliate sale is assigned to you. So you can be sure that you will receive affiliate commissions without any problem.

Please, enter your own affiliate link and then click on a payment button on your promoted product’s sales page. You will notice affiliate: your name at the bottom of checkout page. This means that Click2Sell.EU is tracking the customer successfully.

If you have any more questions or just need some help, please, let me know. I will do my best to help you.

Sincerely,
Egidijus Andreika
Click2Sell.EU

Other affiliate sales

Hello,
I need help with an issue. I have a monthly membership site with a recurring $10 charge. Through Click2Sell here, all my affiliates get 70% commission on that recurring monthly charge. Every month, I take down the previous month’s content and archive it for $10 apiece. So here’s the question: is there a way, without listing all the individual month’s content as separate products, to allow my affiliates to get a 70% on the ‘archived’ sales as well? Such as a way to allow them a commission on all sales made through that domain? Thanks for all help! (And hopefully you understand what I’m asking… I can clarify if need be.)

Talk soon,
Tom

Dear Tom,

Thank you for your questions. I understand your idea pretty well. In case you wan to sell your content archives for $10 a piece you will still have to add those ‘mini’ products to Click2Sell.EU system and price them $10 each, get your payment links and place on your website or any other thank-you page area where your first time customers are redirected after their successful purchase.

Simply add your archived products as separate products to Click2Sell.EU system and place payment buttons on your website or any other area which could be accessed by your customers. Uncheck the tickbox on ‘Display product on the Marketplace’ (on STEP2 when you add your product). That’s all… Then all you will have to do is just to refer customers to your first product’s sales page. If they order your archived month’s content they will still be credited a certain affiliate commission for that sale.

Just provide your affiliates with your main products affiliate links and make sure you place payment links for your other products on the same page or thank-you page where your customers would be able to find them and then all your affiliates will be credited for those other archived content sales automatically. They will be using one affiliate link, while they will be credited for all sales their referred customers make.

Tom, I hope this helps. If you have some more questions or just need some help setting up your products, just let me know. I will do my best to help you.

Sincerely,
Egidijus Andreika
Click2Sell.EU

Customer Refund Question

Hi Click2Sell,
I have a customer that made a mistake and made 2 payments to me. I need to refund the customer one of the payments. The sale came from an affiliate sale so I can’t refund the customer by my own PayPal account. If I do the refund through Click2Sell will it show as a refund on my statistics? I have had no refunds so far and I would like to keep it that way for as long as I can. Hope that makes sense. Many thanks,
Neil.

Hi Neil,

Thank you for contacting us regarding this issue. Don’t worry. Actually you can refund your payment either through Click2Sell.EU payment area or via Paypal yourself. Click2Sell.EU system gets all the notifications from Paypal regarding refunds, so even if you refund your customer via Paypal, Click2Sell.EU will know that your transaction was refunded and our system will display that on reports. You can also refund that customer via Click2Sell.EU members area. In order for refunds to work, please, navigate to: My Profile –> My Payment Processors page and click on Paypal. There you will have to enter Paypal’s API details. Please, follow the steps to enter those details. Once you are done, please, click on save. This will connect Click2Sell.EU system with your Paypals account on a background level. Then once you are done entering API settings, please, go to Reports –> Transaction Report and search for your certain customer who requests a refund. Click on that transaction and on transaction details page you will see a Refund button. Please, click on it and Click2Sell.EU system will refund the payment automatically. Then all the reports will be adjusted and you can be sure that you won’t have to pay an affiliate for a refunded sale.

Please, let me know how it goes. If you have any other questions or just need some help, please, let me know. I will do my best to help you.

Sincerely,
Egidijus Andreika
Click2Sell.EU

How To Set Up My Product

Dear Sir,

Thank you for your email.

My product type is subscription service and I still have couple questions:

1. Since my product is type is subscription service, will my affiliate receive monthly commission from me? If the buyer cancel the service, how do I stop paying the commission to my affiliates?

2. For commission rate, Can I set up 2 different commission rate for my subscription service. Ex: 50% commission rate for the 1st payment and 30% commission rate for the following months.

Thank you for your time.

Mars

Dear Mars,

Thank you for contacting us. Now I would like to answer all your questions one by one:
1) Yes, if you have a subscription product and you charge customer every month a special price, your affiliate will be paid every month for referring that customer. This means that if you sell a subscription product for $20 and you pay your affiliate 50%, your affiliate will get $10 affiliate commission every month. If the buyer cancels the service via Paypal, you won’t have to do anything on your part. Our system will automatically get notifications about the cancelled subscriptiona and remove your subscriber from the list, so you won’t have to pay your affiliate. If your customer requests to be unsubscribed manually you will have to remove it from your For Merchant –> My Subscriptions area and cancel the subscription on Paypal.

2) Currently we allow to set up a one commission rate for the payment. So if you set 50%, your affiliate will always get this sum - for each re-charge.

I hope this answers all your questions. If you have any more questions or just need some help, please, let me know. I will do my best to help you.

Sincerely,
Egidijus Andreika
Click2Sell.EU

I need to sell in $

Hi Click2Sell,
Ive set up my account in £. I would like to add a product to the market place but Its only giving the the option to sell in £ and I need to sell in $ Can I change my account to $ ? I hope you can help. Also can you provide step by step videos on how to add a product propperly as its a bit hard.
thanks

Dear Lee,

Thank you for contacting us. Since you signed up on Click2Sell.EU and selected GBP as your currency, you will only be able to sell products in this currency. If you want to sell products in USD, simply open a new Click2Sell.EU account and this time select USD as your currency. We do not allow to mix the currencies between the account just because it would create mess on reports, etc. So all you have to do is just to signup for a new account and select USD as your currency.

Regarding the product’s addition: if you have your own product and want to sell it using Click2Sell, you just have to add your product’s description into Click2Sell system, get codes of “buy-now” buttons and paste them into your sales-page or website.

I suggest you to read article “Step by step guide how to start selling your product via Click2Sell”. This article should help you to understand better how to setup your account right.

I hope this helps. If you have any more questions or just need some help, please, let me know. I will do my best to help you.

Sincerely,
Egidijus Andreika
Click2Sell.EU - Innovative Affiliate Network