Questions and answers about Click2Sell: Selling, Affiliates, Payments, Tracking, Reports

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Hi Click2Sell,

I am having a problem when trying to do a “Test Buy”. After filling in the credit card details and submitting them I get the following message:

Payment failed
Please, check your information and try again later.
Error code: -9000003
Error message: PayPal has returned a wrong response. Please contact our operator.

Can you help me fix with issue?

Many thanks,

Hi Neil,

Thank you for getting back to me. As far as I see, you’ve set up your Paypal account to accept credit cards directly from your customers on: My Profile –> My Payment Processors –> Setup page.
This error message is returned to you just because your Paypal account does not support direct credit card processing.

You need to have a special Paypal Website Payments PRO account that works as a real merchant account. Which country you are from? If you are from the US or UK you can get call Paypal and upgrade your account to PRO, this way you will be able to accept direct credit card payments from your customers.

If you need some help setting up a direct credit card processing, please, let me know. I will do my best to help you. Thank you and I look forward to hearing from you.

Egidijus from Click2Sell.EU

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